Shipping & Returns
Our Shipping Policies
- Orders placed after 4 PM PST Monday-Thursday will be sent out the following business day.
- We do not process orders over the weekend. Orders placed on Friday after 4PM PST will be shipped the following Monday.
- Currently, we are only shipping within Canada.
- All orders are shipped via Canada Post.
- All orders are subject to change based on availability. You will be notified within 24 hours if the item you ordered is no longer available.
- Shipping cost will be calculated at check out.
- Local orders may be picked up in-store. Simply select the “Pickup” option during checkout.
- Your order will be held for 7 days in store while awaiting pickup. If you have not contacted us for an extension before the 7 days are up, the item will be restocked and a credit will be applied to your account.
Our Return Policies
- Merchandise must be returned within 14 days of receipt.
- Merchandise may only be exchanged for another item or store credit.
- Merchandise must be unused and must have all tags attached.
- All ‘On Sale’ items are final sale and may not be returned.
- Shipping and handling will not be refunded.
- All items must in inspected for any damage or discrepancies within 48hrs of receipt. Please contact us via email asap with any concern and photos if necessary.
Out Of Stock Items
If items are out of stock, in many cases we can special order them for you! There is no additional cost for special orders, however, the delivery times can vary from 2-8 weeks depending on the item. We will contact you with the specific delivery time for your order.
Multiple items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out of stock or on backorder. You will be alerted in either instance and a member of our team will be happy to provide an approximate date of shipment.